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Terms & Conditions

Use of Website


You, the user of this website, agree to these Terms & Conditions by use of this website. By placing your order you agree to be bound by the following:

Age Restriction

Anyone under the age of 18 is advised to use this website only under adult supervision. Payment information must be provided by the supervising adult.

Product Disclaimer

By use of this website, you demonstrate clear understanding that statements regarding Carun products have not been evaluated by the Food and Drug Administration and is therefore not intended to diagnose, treat, cure or prevent any medical condition. Information provided on this website or in corresponding emails is designed only for educational purposes and is not intended to be substituted for medical advice or care. You understand that information obtained from this website or corresponding emails should not be reproduced in attempts to diagnose, treat, cure or prevent any medical condition. You acknowledge and demonstrate clear understanding of all Terms & Conditions, definitions, statements and policies herein and by doing so, warrant Carun U.S., LLC that you are intentionally seeking access to products for your own personal use.


Carun U.S., LLC does not store credit card details for future orders or for third party use. We do not sell, trade or transfer personally identifiable information to outside parties, with the exception of the following: 1) Website hosting partners who assist in the maintenance of this website, who are also bound by our Terms & Conditions; 2) Requests by law enforcement. This website places cookies onto your computer or device to provide a streamlined experience for your future use. Cookies are small text files (up to 4KB) that are temporarily stored in your computer to provide a way for us to recognize you and your preferences (i.e. help us remember items in your shopping cart). You may disable this feature using your computer’s settings or preferences.

Contacting Us

Please direct questions regarding these Terms & Conditions to:
Carun U.S., LLC
11525 Hutchison Boulevard, Suite 103
Panama City Beach, FL 32407
(850) 775-4913

Shipping Policy

Thank you for shopping online with Carun! Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

Orders placed before 3:00PM (Central Time) are processed same day, excluding Saturday, Sunday and all holidays. Orders placed after 3:00PM (Central Time) will be processed the following day, excluding Saturday, Sunday and all holidays. If we are experiencing a high volume of orders, shipments may be delayed up to 2 business days. Please allow additional days in transit for delivery by UPS. If there will be a significant delay in shipment of your order, we will contact you via your preferred contact method. Orders ship via UPS Ground with an estimated delivery window of 1-3 business days. In most cases, the expected delivery date provided by UPS Tracking will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.

Shipment to P.O. Boxes or APO/FPO Addresses

Carun ships to physical addresses and P.O. boxes within the United States.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active right away, however updates may not appear within the first 24 hours.


Carun is not liable for any products damaged or lost during transit. Complimentary insurance coverage for up to $100.00 of your package’s value is included with every order. If you receive a damaged package, contact us at 833-MY-CARUN to initiate a claim. Please save all packaging materials and damaged products before filing a claim. Allow up to 10 business days for a claim to process.

International Shipping Policy

We only ship within the United States, inclusive of Hawaii.

Refund Policy


By use of this website, you demonstrate your clear understanding that all sales are final with the exception as follows:

We do not accept returns or exchanges unless the item you purchased is defective. If you feel the product(s) you received is/are defective as a result not covered by our Shipping Policy or Terms & Conditions, please contact us for further information regarding a return or exchange. Final determination of a product’s defectiveness will be made at the discretion of Carun based on all information and evidence provided by the consumer. Do not open, use, or tamper with your product prior to initiating a return or exchange. Requests for returns or exchanges for an open or used product will automatically be declined. Shipping costs incurred during the return or exchange process will not be covered by Carun.

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